Waitrose apologises after systems glitch leave shelves bare
Shelves were bare of fresh products including baked goods and fresh fruit and vegetables over the bank holiday weekend and as late as Tuesday evening.
www.independent.co.ukHere are the latest updates I can confirm about a Waitrose IT issue, based on recent reporting:
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A UK-wide IT glitch caused Waitrose stores to close temporarily and disrupted online deliveries. Reports describe a “critical error” affecting multiple stores, with Oxfordshire and other areas mentioned as affected, and stores reopening after the issue was resolved.[2][3]
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In previous notable IT-influenced events, Waitrose has apologized for IT problems that led to cancelled online orders and temporary shortages, with actions such as offering goodwill gestures or compensation to affected customers.[1][3][5]
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Industry coverage notes that such outages have impacted online order picking and delivery schedules, sometimes affecting large volumes of orders and causing stock replenishment challenges in stores.[3][6]
If you’d like, I can pull more specific articles from these sources or summarize what Waitrose customers experienced this week, including timelines and any stated causes or official statements. I can also monitor for updates and provide a brief daily digest.
Citations:
- Waitrose reopens after closure due to 'critical error' - Ground News (summarized reporting)[2]
- Waitrose responds to IT glitch cancelling customers online orders - InternetRetailing[3]
- Waitrose cancels ‘large volume’ of online deliveries due to IT error - The Grocer (historical context)[1]
- Waitrose IT glitch causes bank holiday availability issues - The Grocer[6]
- Waitrose apologises after systems glitch leave shelves bare - Independent[5]