Miss Manners: Young Server’s Weak Apology After Poor Service
A diner at an upscale restaurant was disappointed when a young server failed to deliver the appetizers, got the order wrong, and offered only a half-hearted apology that shifted blame to the kitchen. The customer was unsure how to respond without excusing the bad service.
“Other than, ‘Yes, you did a terrible job,’ what could I say? It seems that young people want to hear, ‘That’s OK,’ but bad service is not OK.”
Miss Manners’ Advice
Miss Manners suggests keeping the response balanced. Rather than criticizing or forgiving too easily, a calm acknowledgment is best. Saying “Thank you for your apology” shows you accept it without dismissing the mistake, while also avoiding rudeness.
Although the apology may have been weak, pointing it out helps no one. Responding graciously leaves the server aware that things went wrong but signals that responsibility has been recognized. This response encourages maturity more than direct criticism ever could.
Contact Miss Manners
- Website: www.missmanners.com
- Email: [email protected]
- Mail: Miss Manners, Andrews McMeel Syndication, 1130 Walnut St., Kansas City, MO 64106
Author’s Summary: When faced with poor service and a weak apology, a calm and polite acknowledgment shows dignity and encourages accountability more effectively than criticism.